Download instructions: Access the App Store or Google Play on your mobile device Search for 'MyChart' to locate the application Download the free My Chart® application Launch the My Chart® application and select Cleveland Clinic as your healthcare provider Log in using your My Chart® username and password Not sure what an Epic ID is? Use the option under 'I want to recover my MyChart account' instead. What is a visit account? A visit account is how your charges are grouped together to bill insurance, and usually represents your billing activity for a single visit. You may have multiple visit accounts, each with their own balance. Locate your guarantor and visit account numbers on your statement. How to Do a MyChart® Video Visit on Your Mobile Device Cleveland Clinic offers scheduled video visits through your secure MyChart account. Follow the steps below to start your visit on time. Enter the email address or mobile phone number you previously used for two-step verification to receive a code to recover your MyChart account. MyChart | Your Interactive Health Record How to Do a MyChart® Video Visit on Your Computer Cleveland Clinic offers scheduled video visits through your secure MyChart® account. Follow the steps below to start your visit on time. Sorry. Your request could not be carried out because of an error. Please log out and sign in again. We experienced a problem while communicating with the server. Close As of June 6, 2026, this MyChart is read-only for Cleveland Clinic Canada patients. You can still view your past health records. For appointments, test results, and ongoing care, please use the new Cleveland Clinic Canada MyChart. To activate your account, email patientexperiencecanada@ccf.org. cc unt at 2. On the home screen, find your appointment. Click Join video visit. • It may take up to one minute to load the screen. • A video screen will display, advising you to wait until your provider connects and starts your appointment.